article · Public Money & Management · 2010
Public sector benchmarking and performance improvement: what is the link and can it be improved?
Cited by 38Open access
Abstract
Benchmarking is often used in the public sector as a way of driving up performance. This article explains why benchmarking does not necessarily lead to better performance and why it can generate unwanted consequences. The article recommends ways of improving the link between benchmarking and performance. These involve the design of the benchmarking scheme, the presentation of benchmarking scores, the stakeholders to which these scores will be disclosed, and the actions that will be undertaken as a follow-up.
Cite this paper
Tillema, S. (2010). Public sector benchmarking and performance improvement: what is the link and can it be improved? Public Money & Management, 30(1), 69–75. https://doi.org/10.1080/09540960903492414
Tillema, Sandra. “Public sector benchmarking and performance improvement: what is the link and can it be improved?” Public Money & Management, vol. 30, no. 1, 2010, pp. 69–75, https://doi.org/10.1080/09540960903492414.
Tillema, Sandra. 2010. “Public sector benchmarking and performance improvement: what is the link and can it be improved?” Public Money & Management 30 (1): 69–75. https://doi.org/10.1080/09540960903492414.
Tillema, S. (2010) ‘Public sector benchmarking and performance improvement: what is the link and can it be improved?’, Public Money & Management, 30(1), pp. 69–75. Available at: https://doi.org/10.1080/09540960903492414.
@article{tillema2010public,
title = {{Public sector benchmarking and performance improvement: what is the link and can it be improved?}},
author = {Tillema, Sandra},
journal = {Public Money & Management},
volume = {30},
number = {1},
pages = {69--75},
year = {2010},
doi = {10.1080/09540960903492414}
}Made from the index record. Check names, capitalisation and page numbers against the paper. Need another style? AI for Research has over 10,000.