article · 2000

On the Vague Synthetic Appraisal of CS measurement

Cited by 0Abstract and details only

Abstract

CS means customer satisfaction. It is a pattern of management whose core is customer and is sustained by information. CS strategy can be summarized as CS measurement and CS decisions. We can apply vague synthetic appraisal in solving the problems of CS measurement. The vague synthetic appraisal can dispose of customer information. Based on vague operation research, it works out the degree of customer satisfaction in a more rational way.

Cite this paper

APA 7

Jian, Y. (2000). On the Vague Synthetic Appraisal of CS measurement.

MLA 9

Jian, Yang. “On the Vague Synthetic Appraisal of CS measurement.” 2000.

Chicago

Jian, Yang. 2000. “On the Vague Synthetic Appraisal of CS measurement.”

Harvard

Jian, Y. (2000) ‘On the Vague Synthetic Appraisal of CS measurement’.

BibTeX

@article{jian2000vague,
  title = {{On the Vague Synthetic Appraisal of CS measurement}},
  author = {Jian, Yang},
  year = {2000}
}

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