article · Journal of the Association for Information Systems · 1999

Methods for Evaluating the Usability of Web-Based Systems

Cited by 4Open access

Abstract

Due to the widespread use of the World Wide Web, many organizations are creating web sites and developing web interfaces for their existing information systems. Surprisingly however, there appears to be little evidence that organizations systematically evaluate the usability of their web-based systems. The usability of a web site defines how well and how easily a visitor, without formal training, can use the site. Clearly, better usability will result in more efficient interaction between the user and the site and could have important implications for the acceptance of web-based systems. This paper reviews different usability testing methods and describes how protocol analysis (or "think aloud") can be used to test web site usability.

Cite this paper

APA 7

Benbunan‐Fich, R. (1999). Methods for Evaluating the Usability of Web-Based Systems. Journal of the Association for Information Systems.

MLA 9

Benbunan‐Fich, Raquel. “Methods for Evaluating the Usability of Web-Based Systems.” Journal of the Association for Information Systems, 1999.

Chicago

Benbunan‐Fich, Raquel. 1999. “Methods for Evaluating the Usability of Web-Based Systems.” Journal of the Association for Information Systems.

Harvard

Benbunan‐Fich, R. (1999) ‘Methods for Evaluating the Usability of Web-Based Systems’, Journal of the Association for Information Systems.

BibTeX

@article{benbunanfich1999methods,
  title = {{Methods for Evaluating the Usability of Web-Based Systems}},
  author = {Benbunan‐Fich, Raquel},
  journal = {Journal of the Association for Information Systems},
  year = {1999}
}

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