report · RiuNet (Politechnical University of Valencia) · 2011

Case-Based Argumentation Framework. Strategies

Heras Barberá, Stella María, Botti Navarro, Vicente Juan, Julian Inglada, Vicente Javier

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Abstract

In agent societies, agents perform complex tasks that require different levels of intelligence and give rise to interactions among them. From these interactions, conflicts of opinion can arise, specially when MAS become adaptive and open with heterogeneous agents dynamically entering in or leaving the system. Therefore, software agents willing to participate in this type of systems will require to include extra capabilities to explicitly represent and generate agreements on top of the simpler ability to interact. In addition, agents can take advantage of previous argumentation experiences to follow dialogue strategies and easily persuade other agents to accept their opinions. Our insight is that CBR can be very useful to manage argumentation in open MAS and devise argumentation strategies based on previous argumentation experiences. To demonstrate the foundations of this suggestion, this report presents the work that we have done to develop case-based argumentation strategies in agent societies. Thus, we propose a case-based argumentation framework for agent societies and define heuristic dialogue strategies based on it. The framework has been implemented and evaluated in a real customer support application.

Cite this paper

APA 7

Heras Barberá, S. M., Botti Navarro, V. J., & Julian Inglada, V. J. (2011). Case-Based Argumentation Framework. Strategies. RiuNet (Politechnical University of Valencia).

MLA 9

Heras Barberá, Stella María, et al. “Case-Based Argumentation Framework. Strategies.” RiuNet (Politechnical University of Valencia), 2011.

Chicago

Heras Barberá, Stella María, Vicente Juan Botti Navarro, and Vicente Javier Julian Inglada. 2011. “Case-Based Argumentation Framework. Strategies.” RiuNet (Politechnical University of Valencia).

Harvard

Heras Barberá, S.M., Botti Navarro, V.J. and Julian Inglada, V.J. (2011) ‘Case-Based Argumentation Framework. Strategies’, RiuNet (Politechnical University of Valencia).

BibTeX

@article{herasbarbera2011case,
  title = {{Case-Based Argumentation Framework. Strategies}},
  author = {Heras Barberá, Stella María and Botti Navarro, Vicente Juan and Julian Inglada, Vicente Javier},
  journal = {RiuNet (Politechnical University of Valencia)},
  year = {2011}
}

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