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About 10,000 papers for “Conversation analysis”

Conversation analysis

R. J. Moore, Raphael Arar · Association for Computing Machinery eBooks · 2019

With recent advances in natural language understanding techniques and farfield microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today's platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of "expandable sequences," 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.

Cited by 1

Conversation Analysis

Elhindi, Yousif · Digital Commons - East Tennessee State University (East Tennessee State University) · 2009

Cited by 0

Conversation Analysis

Deborah Schiffrin · Annual Review of Applied Linguistics · 1990

Discourse analysis is widely recognized as one of the most far-reaching, but also one of the least well defined, areas in linguistic. One reason for this is that discourse itself has has often been defined in two different ways: as a unit of language that is larger than the sentence, and as the use of language. Whereas the former definition focuses attention mostly on the linguistic regularities characterizing texts, the latter definition focuses attention mostly on the social and cultural functions underlying ways of speaking. Despite these two different foci, many who analyze discourse combine the two concerns, analyzing how the linguistic regularities found in ways of speaking are constrained not only by the structures and patterns inherent in the language, but also by the social and cultural meanings which frame the production and interpretation of messages.

Cited by 45

Conversation Analysis

Raymond F. Person · 2023

Conversation Analysis (hereafter CA) has its origins in qualitative approaches in sociology. In the 1960s and 1970s Harvey Sacks assumed that language is fundamental to all social interaction, so that the study of naturally occurring conversation as the most basic form of language is essential to understanding all human interaction, because of how language creates and shapes even institutional forms of interaction. That is, in order to understand institutional talk, one must first understand everyday conversation and then determine how practices in ordinary talk are adapted in institutional settings. Because of its emphasis on “naturally occurring” conversation, few scholars of CA have applied this method to written texts. Since CA has now had a significant influence in various disciplines—sociology, linguistics, communication, anthropology, and psychology—many of which have also influenced the study of literature, a growing number of literary scholars are using CA in their research. Furthermore, with newer technological forms of communication, a growing number of scholars of CA are applying their methods to written forms of communication. Therefore, the possible interdisciplinary cooperation between CA and literary studies is the topic of this entry. The below bibliography is arranged to provide an introduction to studies by scholars of CA before introducing a representative group of studies by literary scholars who have applied CA in their research. (see also Jack Sidnell, “Conversation Analysis,” Oxford Bibliographies in Linguistics; Michael Emmison, “Conversation Analysis,” Oxford Bibliographies in Sociology; Raymond F. Person Jr., “Conversation Analysis and Biblical Studies,” Oxford Bibliographies in Biblical Studies).

Cited by 1

Conversation analysis

Walton, Christopher, Finlay, William Michael Logan · Lancaster EPrints (Lancaster University) · 2014

Cited by 0

Conversation Analysis

Darcy E. Furlong · 2026

This encyclopedia entry outlines the background, development, and core methodological commitments of Conversation Analysis (CA). As a qualitative approach, CA enables researchers to apply systematic analytic techniques to interactional data as a mechanism to examine not only what is said, but what is accomplished through talk in localized contexts. CA is grounded in the premise that communication is an active, organized, and socially consequential practice. Emerging from ethnomethodology, ethnography, and linguistic psychology, CA was initially developed to investigate how normative assumptions and social expectations become observable through the sequential organization of everyday communication. These assumptions take on different forms across historical moments and institutional contexts (e.g., legal, educational, and healthcare settings). To study interaction in such contexts, this entry introduces applied CA, which extends core analytic principles to institutional talk. With its focus on interactional (micro) details, CA has been taken up across diverse disciplines, including education, psychology, and organizational studies.

Cited by 0

Conversation analysis

Rebecca Clift, Paul Drew, Ian Hutchby · Handbook of pragmatics highlights · 2009

Cited by 194

Conversation analysis

G. Myers · 2020

Conversation analysis emerged from a specific approach to interaction, and it helps to go back to that approach and its aims to understand how its proponents approach data. This brief introduction takes one brief excerpt from a group interaction – a book club – and uses it to illustrate how the moment to moment development of talk can lead to insights into what is going on for the participants. I then discuss some of the practical issues in CA, such as the amount of data, the structure of arguments, and the form of transcription, and I mention some current issues in the field, such as the interest in embodied talk.

Cited by 4

Conversation Analysis

Rod Gardner · 2004

The prelims comprise: Introduction Foundations of CA Principal Findings in CA CA and Applied Linguistics Applications of CA Future Directions

Cited by 21

Conversation Analysis

Emanuel A. Schegloff · Oxford University Press eBooks · 2015

Abstract The text that follows offers in its first section four early engagements with brief bits of ordinary conversation that launched the form of analysis known as conversation-analytic work. This is followed by five subsections that sketch five of the several domains of analysis central to conversation analysis over the last fifty or so years: turns and turn constructions; sequences of actions-through-talk; trouble in talking actions and repair of that trouble; selection of words that compose the turns that compose the sequences; the overall structural organization of talk-in-interaction whether in recurrent clusters or sustained occasions of conversation. A brief upshot brings the text to conclusion.

Cited by 2